Refund policy

A1 Apollo Return, Refund & Cancellation Policy

Last updated: August 25, 2026

This policy applies to physical products purchased from the A1 Apollo online store.

Because A1 Apollo products are made to order, production generally begins shortly after an order is submitted. Please review all product descriptions, size guides, colors, quantities, and shipping information carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Products

Please inspect your order when it arrives. If a product is damaged, defective, misprinted, or different from what you ordered, contact us within 30 calendar days of delivery at apollo@a1apollo.com.

Please include:

● Your order number

● The name of the affected product

● A description of the problem

● Clear photographs showing the entire product and the specific issue

● A photograph of the packaging or shipping label, if relevant

After reviewing the claim, A1 Apollo will provide an appropriate replacement or refund for an approved production problem.

In most verified production-error cases, the affected product will not need to be returned. Do not mail a product anywhere unless A1 Apollo has provided return authorization and instructions.

Damage resulting from ordinary wear, improper washing, misuse, alteration, or failure to follow applicable care instructions is not considered a manufacturing defect.

Wrong Size, Wrong Color, or Change of Mind

Because our products are made specifically after an order is placed, we do not accept returns, refunds, or exchanges when:

● The customer ordered the wrong size or color

● The customer changed their mind after placing or receiving the order

● The product does not fit because an incorrect size was selected

● The customer no longer wants or needs the product

● The product has been worn, washed, altered, stained, or damaged after delivery

Please review the applicable size guide before placing your order. Measurements and fit can vary between different garment styles.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within one hour of purchase by emailing apollo@a1apollo.com.

Please include your order number and clearly identify the requested change or cancellation.

Submitting a request within one hour does not guarantee that the order can be changed or canceled. Because fulfillment may begin shortly after purchase, an order cannot be changed or canceled after production has started.

If an order is successfully canceled before fulfillment begins, the payment will be refunded to the original payment method.

Shipping-Address Errors and Returned Packages

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is submitted, contact us as quickly as possible. Address changes cannot be guaranteed after fulfillment or shipping has begun.

If a package is returned because of an incorrect address, incomplete address, refusal, failed delivery, or failure to claim the package, additional shipping charges may be required before the package can be sent again.

Shipping charges resulting from a customer-provided address error are not refundable.

Lost Packages

If tracking has not updated and you believe your package has been lost in transit, contact us within 30 days of the estimated delivery date.

Please confirm the shipping address on the order and check with the applicable carrier or local post office before submitting a claim. We will review the shipment information and assist with an appropriate resolution when a package is confirmed lost in transit.

A package marked as delivered by the carrier is not automatically considered lost. We may ask the customer to contact the carrier, check with household members or neighbors, and verify the delivery location before further action can be taken.

Exchanges

A1 Apollo does not offer direct exchanges for a different size, color, or design.

If you would like a different non-defective product, a new order must be placed.

If you received a damaged, defective, misprinted, or incorrect product, contact us so the issue can be reviewed and an approved replacement or refund can be arranged.

Authorized Return Exceptions

A1 Apollo may occasionally approve a return exception after reviewing the individual circumstances. Approval is not guaranteed.

If an exception is approved, the product must be:

● In the same condition in which it was received

● Unworn and unused

● Unwashed and unaltered

● Free from stains, odors, pet hair, or other damage

● Accompanied by its original packaging and proof of purchase

For an approved non-defective return exception, the customer is responsible for purchasing the return-shipping label. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. A1 Apollo is not responsible for an unauthorized return or a returned package that is lost in transit.

If a physical return is required because of a verified A1 Apollo production error, we will provide the applicable return instructions and cover the required return-shipping cost.

Unauthorized Returns

Products sent to A1 Apollo, Printful, or another fulfillment facility without prior authorization will not be accepted.

If a return is approved, the applicable return address and instructions will be provided by email. A fulfillment facility’s address must not be used as A1 Apollo’s business address or for legal correspondence.

Final-Sale and Customer-Personalized Products

The following products are not eligible for voluntary returns or exchanges:

● Gift cards

● Products specifically identified as “Final Sale”

● Products personalized with customer-requested names, wording, photographs, or other custom content

A standard A1 Apollo design is not considered customer-personalized merely because it is printed after the customer places an order.

These restrictions do not eliminate remedies for verified damaged, defective, misprinted, or incorrect products, or any rights required by applicable law.

Refunds

We will notify you after your claim or authorized return has been reviewed and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit-card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at apollo@a1apollo.com.

Original shipping charges are generally nonrefundable. However, applicable shipping charges may be refunded when the entire refund results from a verified damaged, defective, misprinted, or incorrect product, or when required by law.

Regional Consumer Rights

Nothing in this policy limits any cancellation, withdrawal, return, refund, or other consumer rights that cannot legally be excluded.

If a purchase is subject to mandatory consumer-protection or cooling-off rights in the European Union, United Kingdom, Brazil, or another jurisdiction, those rights will take priority over any conflicting portion of this policy.

Contact A1 Apollo

For questions about an order, cancellation, damaged product, refund, or authorized return, contact:

A1 Apollo
Email: apollo@a1apollo.com

Please include your order number whenever contacting us about an existing purchase.