Shipping policy
A1 Apollo Shipping Policy
Last updated: August 25, 2026
Free U.S. Shipping
A1 Apollo provides free standard U.S. shipping on all drops and products.
Free shipping applies to the standard shipping method for orders delivered to addresses within the United States. If expedited shipping is offered during checkout, additional charges may apply unless a promotion expressly states otherwise.
Made-to-Order Fulfillment
Most A1 Apollo products are made to order. This means your product is produced specifically after your order is placed.
Orders generally require approximately 2–5 business days for production and fulfillment before shipping. Certain products, large orders, holiday periods, or unusually high order volumes may require additional fulfillment time.
Fulfillment time is separate from shipping time. Business days do not include weekends or recognized holidays.
Estimated U.S. Delivery
After fulfillment, standard U.S. shipping generally takes approximately 3–8 business days.
Most U.S. customers should therefore expect delivery approximately 5–13 business days after placing an order, although this timeframe is an estimate and not a guarantee.
Delivery may take longer because of weather, carrier delays, holidays, address problems, high order volume, production interruptions, or other circumstances outside A1 Apollo’s reasonable control.
International Shipping
When international shipping is available, the applicable shipping charge will be displayed during checkout.
International shipping is not included in A1 Apollo’s free U.S. shipping offer unless expressly stated otherwise.
International delivery generally takes approximately 5–20 business days after fulfillment, depending on the destination, available shipping method, customs processing, and local carrier operations.
International customers may be responsible for customs duties, import taxes, value-added taxes, brokerage charges, or other fees assessed by the destination country. These fees are not controlled or collected by A1 Apollo unless checkout expressly states that duties are included.
Customers are responsible for reviewing and paying applicable import charges.
Order Tracking
When your order ships, tracking information will be sent to the email address associated with the order.
Tracking information may require up to 24 hours after shipment to begin displaying carrier activity.
Some multi-item orders may be fulfilled at different facilities or shipped in separate packages. If an order is divided into multiple shipments, separate tracking information may be provided for each package. You will not be charged additional shipping because A1 Apollo divided an eligible U.S. order into multiple packages.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the following information carefully before submitting your order:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City, state, and postal code
- Country
- Email address
Requests to correct an address should be submitted as quickly as possible to apollo@a1apollo.com.
Address changes are not guaranteed. An address generally cannot be changed after an order has shipped, and some fulfillment partners may prevent changes after the order enters production.
A1 Apollo is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
Returned-to-Sender Packages
A package may be returned to the fulfillment facility because of:
- An incorrect or incomplete address
- An unclaimed package
- Refusal of delivery
- Failed delivery attempts
- Customs issues
- Other carrier-related problems
If a package is returned because of information or actions attributable to the customer, additional shipping charges may be required before the order can be shipped again.
Customers must respond promptly after receiving notice of a returned package. Returned products may not remain available for reshipment indefinitely.
Lost Packages
If tracking has not updated and you believe your package has been lost in transit, contact apollo@a1apollo.com within 30 days of the estimated delivery date.
Please include your order number and confirm the shipping address used for the order.
Before a replacement or refund can be considered, we may ask you to:
- Check with household members or neighbors
- Contact the applicable carrier or local post office
- Confirm that the shipping address was entered correctly
- Allow additional time for a delayed tracking update
If the carrier confirms that a package was lost in transit, A1 Apollo will review the claim and provide an appropriate resolution.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping address on the order.
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Contact the carrier or local post office for delivery details.
- Contact A1 Apollo at apollo@a1apollo.com.
A package marked as delivered is not automatically eligible for a refund or replacement. However, we will review the available information and assist where reasonably possible.
A1 Apollo is not responsible for theft or loss occurring after a carrier has completed delivery to the correct address, except where otherwise required by law.
Damaged, Defective, Misprinted, or Incorrect Products
If your product arrives damaged, defective, misprinted, or different from what you ordered, contact apollo@a1apollo.com within 30 days of delivery.
Include your order number, a description of the problem, and clear photographs of the affected product and packaging.
Approved production problems are handled according to our Return and Refund Policy:
https://a1apollo.myshopify.com/policies/refund-policy
Delivery Estimates and Delays
All fulfillment and delivery dates are estimates. A1 Apollo cannot guarantee arrival by a particular date unless that guarantee is expressly provided in writing.
A1 Apollo is not responsible for reasonable delays caused by carriers, customs agencies, severe weather, natural disasters, labor disruptions, transportation interruptions, government actions, or other circumstances outside our control.
Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.
Contact
Questions concerning fulfillment, tracking, delivery, or shipping should be directed to:
A1 Apollo
Email: apollo@a1apollo.com
Please include your order number whenever contacting us about an existing purchase.